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Shipping & Returns



Returns Policy

We aim to please! Products come with a money back guarentee in the case of faulty items. Contact to be made within 7 days of receiving your items.  We do not refund if you simply change your mind, or if incorrect instructions were given prior to printing or cutting. Postage fees will not be refunded.

For laser cut MDF items, we will need to contact our supplier to discuss return options based on the details of the issue. Please provide any evidence possible for a speedy reply. Refunds are not guarenteed for these items. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your
order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Wooden wedding items currently have a fixed shipping price attached to each item, simply contact us prior to checkout, and you will recieve a discount code to reduce your shipping costs.

Items are shipped from Ettalong Beach, NSW, Australia. We aim to post swing tag and bomboniere orders within 3 business days (Monday to Friday) after recieving final printing instructions, and the items have been proof read (if applicable). All tags are shipped via registered post, and will arrive within 1-6 business days from postage. (Australia Wide)

Personalised laser cut MDF products are very popular, and MDF items may take up to 4 weeks from placement of order, to arrival. Please allow for this delivery time, as no refunds will be offered if you simply have not allowed enough time for your order to arrive.

Overseas? No problem! We happily ship to most countries worldwide, however please allow up to 4 weeks for arrival of your items, please contact us for a postage quote.